Refund policy
Returns
Customers may request a return within 14 days after receiving their order.
Return Conditions
Returned items must:
- Be unused
- Be in original condition
- Include original packaging
Non-Refundable Items
We do not accept returns for:
- Used items
- Damaged products caused by customers
- Final sale items
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval.
Approved refunds are issued to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Contact
Email: alma262@inbox.eu
WhatsApp: +212608284636